Viewing Tickets
To access Tickets, click on the Ticket icon on the left Navigation panel (the number in the red circle depicts the number of open tickets):
The Tickets page is displayed:
The Tickets page allows you to filter and manage tickets displayed, and comprises:
- Views Panel - Contains a list of preset views
- Toolbar - Provides a variety of filtering tools
- Tickets - Lists tickets matching the views/filters defined (by default all tickets of the status 'Unresolved' are displayed)
Views Panel
Click on a view to display matching tickets - the following views are available:
- Unresolved (default view)
- Assigned to me
- Awaiting response
- Unassigned
- Overdue
- Resolved
- View all
- Breaches
- Warnings
- My Saved Views - Click to open a previously saved view
Toolbar
The Tickets toolbar allows you to:
- Save view - Save a custom view (storing your specified filters)
-
Filter - Choose from a variety of filters to filter the tickets displayed -
Settings - Choose column headers you want to see in tickets listed -
Toggle Detail - Toggle the amount of detail displayed in the tickets window - Auto Refresh - Define the auto refresh time period
Tickets
Based on the filter criteria or view selected, matching tickets are listed.
You can:
- Click on a ticket to open and view details
- Star a ticket for future filtering
- Act on a ticket by selecting a ticket and choosing from options available at the top of the Ticket page (see Viewing Tickets):
